1. Check that your browser is up to date
First, check that your browser is up to date. We support the most recent versions of all browsers, so double-check that there isn't an update for the one you're using! There are links below that walk you through updating your browser if you don't know how to:
Microsoft Edge - This browser is updated automatically when you update Windows
2. Check the permission cookies
If your browser is up-to-date, it's possible that this is caused by a stale cam permissions cookie, or possibly because of another application that's taking priority access over Seably.
In this case, we recommend clearing your cache and cookies for your entire browser and then restarting your computer. Sometimes a reset of your system environment will resolve these types of issues, so this is a "catch-all" solution before a further investigation is required. Instructions for clearing your cache and cookies for our supported browsers are linked below:
3. Check your system and browser settings
Next step is to check the permissions for Camera settings for your operating system:
MacOS 10.14 (Mojave) and newer
In MacOS Mojave, Apple has introduced some system-level privacy controls for your mic and Camera. These are great for privacy, but it is possible that your browser was mistakenly blocked from accessing your devices. You can check on this and allow your browser to access them from the Security & Privacy section in your System Preferences.
To access these settings, do the following:
Click on the apple in the top left > select System Preferences
Click on the Security & Privacy section
Click on Camera in the list of options, and tick the box next to your browser to allow access
4. Repeat Step 3 for your Microphone
5. After doing this, restart your browser for the updates to take effect
Windows 10
In Windows 10, you're able to set system-level Camera permissions on what applications can access your Camera. For either of these settings, the first thing to do is open up your system settings by clicking on the Start menu and selecting the Settings gear.
Camera Permissions
Camera permissions can be accessed by typing "Cam" into the search bar. These settings are under your general Privacy settings, but search is the easiest way to access them. From here, be sure that your browser has permission to access your Camera.
4. Check the Camera access settings in your browser
Below are links to follow for each browser:
Microsoft Edge - Microsoft Edge follows your system Camera settings, see above.
5. Still not working? A couple more things to check...
Some browsers are not able to connect through strict networks/firewalls. Also, there may be bugs in the browser causing problems with connection. If you are experiencing this, try switching to another browser. Currently, Firefox is not supporting connections through very strict firewalls, so if you are on a corporate network, try to use Google Chrome or Opera.
Interfering browser extensions: It is not uncommon for some third party extension to cause problems with some websites. To test this, try using your browser through an Incognito tab or Private browsing window. If all works normally then you know that an extension is causing an issue. Unfortunately there is no way to identify which one easily. A process of elimination will need to be done on each extension to fine the one causing the problem.